Timberline Bathroom Products Warranty
Timberline Bathroom Products ensure that our products are manufactured using only high-quality materials and workmanship. Should you find fault with either materials or workmanship within the warranty period noted below, Timberline Bathroom Products will, at its discretion, repair or supply a replacement for the faulty product or component.
Adjustment of doors and drawers is undertaken during manufacture and readjustment will be necessary after installation – this does not form part of the warranty. Should a representative from Timberline be required to realign doors/drawers, a minimum call out fee of $330.00 will be charged. It should be noted that all cabinets are manufactured from water-resistant materials. This does not mean that they are waterproof. Care must be taken to immediately dry any condensation, spillage or water leakage that may gain access to the cabinet as water damage is not a justifiable claim. Installation, cleaning and maintenance instructions must be followed to ensure validity of warranty.
Timberline Bathroom Products’ liability is limited to repair, replacing, or giving credit for the faulty goods and it does not include installation expenses and/or damages or removal of any unit. The purchaser must provide proof of purchase when making a claim. The warranty will be voided if a damaged or incorrect unit has been installed.
Our goods come with guarantees that cannot be excluded under the American Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a claim please contact Timberline Bathroom Products.
Please note that installation of any product is regarded as acceptance of that product and therefore no claims for faulty or damaged goods can be made after installation. Any claim for faulty or damaged goods must be made within 48 hours from receipt of product.
All installation works should be carried out by a licensed contractor according to the ‘Plumbing and Drainage Code of Practice’ and the requirements of any relevant statutory body.
Please check thoroughly prior to install. See install instructions.
During the framing and rough in stages of construction ensure that there are sufficient fixings for the mounting of the vanity cabinet. There should be at least two vertical studs for fixing provided not more than 3" from each edge of the cabinet.
Ensure that the wall is straight and plumb and free from any bow or twist otherwise the drawers and doors will be out of alignment.
The solid back of the cabinet must not be damaged, removed, cut or drilled more than is necessary for the access of the plumbing pipes.
During installation the cabinet should be fixed with screws through the solid back of the cabinet. The screws should be suited to the stud material and have a pan or counter sunk head. Provide a horizontal row of screws within 3" vertically from the top of the cabinet at a maximum of 11" horizontal spacing. The screws closest to the left and right edge of the cabinet should be within 3" of each side.
Prior to fixing the top to the cabinet with silicone, ensure that the cabinet is level and plumb in all directions. If not remove the cabinet and pack or straighten the wall accordingly.
After installation use the adjusting screws of the hinges and drawer runners to align the doors and drawers.
Detailed instructions are included with the vanity.
Timberline Bathroom Products makes every effort to supply our clients with outstanding quality products. We can in no way be held responsible for any damages arising from failure due to the method in which the vanity was installed or commissioned.